Refund and Returns Policy
Lingleville Country Store wants customers to feel comfortable and informed when making a purchase. If an item does not meet your expectations, we offer a return process designed to be clear and straightforward.
Return Eligibility
Most items may be returned within 30 days of delivery, provided they meet the following conditions:
- Items must be unused and in original condition
- No visible signs of wear or damage
- Original packaging must be included
Returns that show signs of use or are missing packaging may not be eligible for approval.
How to Request a Return
To begin a return, please contact us by email and include:
- Your order number
- The item(s) you wish to return
- A brief explanation for the return
Once your request is reviewed, we will provide return instructions.
Return Shipping
Return shipping costs are the responsibility of the customer. We do not currently provide prepaid return labels.
If a return is due to an error on our part, such as receiving the wrong item or a damaged product, please notify us so the situation can be reviewed separately.
Refund Process
Returned items are inspected once received. If the item meets return requirements, a refund will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your payment provider, but most refunds are completed within a few business days after approval.
Original shipping charges, if applicable, are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different size or variation, we recommend:
- Returning the original item, and
- Placing a new order for the desired item
This helps avoid delays and ensures availability.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. To assist with review, include:
- Your order number
- Photos of the item received
- Photos of the shipping box and label
Please retain all packaging until the issue is resolved.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons unless they arrive damaged or incorrect. These items will be clearly identified when applicable.
Contact Information
If you have questions regarding returns or refunds, please contact us:
Business Name: Lingleville Country Store
Address: 18999 FM 8, Lingleville, TX 76461, United States
Phone: +1 254-968-7632
Email: support@linglevillecountrystore.com